Support and contact

Your purchase is tied to your Apple account (iPhone, iPad) or Google account (Android). After a reinstall or on a new device, open the purchase screen or the app's Settings and choose "Restaurer mes achats" (Restore purchases), signed in to the same Apple or Google account as at purchase. An Internet connection is needed, because this goes through the app store. A subscription or pass that is still valid is found the same way.

If the full content does not unlock, write to us stating the store used (App Store or Google Play).

In Settings, choose "Effacer ma progression". This deletes from the device your answers, mock exam history, review dates, marked questions and the series or exam in progress, as well as your calendar, flashcards, points and badges. It keeps your settings, your purchase status and the fact that the free mock exam has been used.

Uninstalling the app deletes all local data. It does not delete your purchase, which stays tied to your Apple or Google account.

Yes. The content is included in the app: questions, explanations, mock exams, flashcards, calendar and timer work offline. The network is used for only two things: purchases and restoring them, which go through the app store, and checking the list of official texts, when that option is on. Offline, the list already saved stays displayed.

Cancellation is done in your account, not in the app: on iPhone or iPad, in your Apple account settings (Subscriptions); on Android, in Google Play (Payments and subscriptions, then Subscriptions). Do it at least 24 hours before the end of the current period, otherwise the subscription renews. You keep access until the end of the paid period.

The lifetime purchase is paid once: there is nothing to cancel. See the terms of sale.

Indicative prices are on the Pricing page; the price the store shows, in your currency, before purchase prevails. The app offers a free plan and Premium (monthly subscription, 3-month subscription or lifetime purchase); Ultimate is not on sale.

Notifications are local (no server sends them to you) and optional: the app asks for permission when you turn on the Pomodoro timer, a reminder or the "new text" alert. You can turn them off at any time in your device settings.

The list of official texts displays offline. When the check for new texts is on, the app contacts the publisher's website about every 12 hours to see whether a text has been added; it sends no data about you. Opening a text takes you to the official site (Légifrance or the ministry's site) in your browser. Only the Journal officiel is authoritative.

No. Your progress stays on the device and is not included in system backups, so it is not carried over automatically to a new device. Your purchase can be found with "Restaurer mes achats".

No. There is no user account, no advertising and no audience measurement: the app sends the publisher no data about you.

Purchases and subscriptions are handled by Apple or Google, who also handle refund requests under their own rules. Contact the store where you bought the app. The steps are detailed in the refund policy.

No. Civique : Examen & Quiz is an independent practice tool, not published by the State. Its questions are original and are not those of the exam. For the rules in force, consult the official sources (service-public.fr, Légifrance).